The Riverbend/PNC Pavilion Box Office, located next to the main gate entrance of the venue, will be closed October through May. Beginning May 2014 in-season box office hours will resume.
Box Office Hours
CLOSED Until May 2014
Performance On-Sale Procedures: The box office is open for the first hour of a public on sale for Riverbend and PNC Pavilion performances. Due to the volume of ticket requests on the ticketing system during the initial on-sale period, patrons may only request "Best Available" seats. Patrons cannot request individual seating sections during this time period. This will permit the transaction process to move as smoothly as possible for all patrons. During ticket on-sales, the box office may be limited to only selling the new event. Patrons wishing to purchase tickets to other events will be assisted as soon as possible.
Will Call Procedures: Patrons must have a picture ID, confirmation number, and the credit card used to purchase tickets. The box office cannot release tickets to a patron without a picture ID. The Box office can only release tickets to the patron(s) named on the account. The box office does not accept will call being left by a customer for another patron.
The Riverbend box office does not charge a service/convenience fee on purchases completed at the box office that are paid for with cash. Purchases completed at the box office using a credit or debit card will be subject to a $1 per ticket fee. Purchases completed through Ticketmaster's selling channels will include an additional convenience fee. Four pack offers, vouchers, and discount/promotional tickets are not available for purchase or redemption day of performance. There are no refunds or exchanges. Lost, destroyed, or left behind tickets cannot be replaced.
Click here for a list of Ticketmaster Outlet locations and hours.